ReSound Assist

More connections
for better care

Live assistance for face-to-face video appointments
Remote fine-tuning for sending adjustments anytime
Real-time feedback from patients

Ready to get started with ReSound Assist?

Support your patients every step of the way

According to hearing care professionals surveyed, more than a quarter of patient appointments are spent on fine-tuning adjustments*. With ReSound Assist, you have the option to offer fine-tuning services from the comfort of your patient’s home through remote fine-tuning or live assistance.

*GN Insights: Analysis of anonymized appointments (2016)

Live Assistance

Face-to-face video appointments

It can be difficult for some patients to get to the clinic for a follow-up appointment. ReSound Assist Live Assistance makes it possible to supplement clinic visits with online, face-to-face fitting appointments.

Connect with a video call to remotely fine-tune your patients’ hearing aids directly from your ReSound Smart Fit™ fitting software.

Now you can even perform remote in-ear hearing assessments using in-situ audiometry and ReSound Assist Live. Click here for more information.

Live Assistance

Here's how it works

Live Assistance is one more way you can offer more flexible, personalized care to your patients by allowing them to remain in the comfort of their own home for real-time, video appointments.

You initiate the Live Assistance call through your ReSound Smart Fit fitting software.
Your patient simply answers the video call received through the ReSound Smart 3D app.
You connect to the patient's hearing aids and provide live adjustments, if needed.
The patient can evaluate the new settings with you live during the appointment as well as afterwards through the Rate My Sound feature in the ReSound Smart 3D app.

The next level of hearing care

Send remote fine-tuning adjustments anytime

Whether they are at home, at work or at a restaurant with friends, you can offer your patients the option to receive remote-fine tuning adjustments right to their ReSound Smart 3D app.

You can even use this service in the clinic together with your patients as another option for regular fine-tunings.

Remote fine-tuning

Here's how it works

The initial fit will always take place in your clinic, but you can decide to activate ReSound Assist for the patients who will benefit the most. By offering remote fine-tuning from your ReSound Smart Fit^TM software, you can provide support at the most convenient time for you – and your patients can receive it from the comfort and convenience of their own home.

Patients requests assistance via the ReSound Smart 3D app.
You receive the request via the ReSound Smart Fit software.
You send updated settings and/or messages.
Patients receives updated settings or messages, and downloads the settings wirelessly to hearing aids.
Patient sends a rating of his/her new settings.

ReSound fine-tuning

Real-time feedback from patients

ReSound Assist remote fine-tuning requests enable your patients to identify the issue they are experiencing when difficulty occurs in a particular environment.

With every remote fine-tuning request, you get:

Detailed diagnostic questionnaire
Optional message with additional information
Automatic record of your patients' hearing aid settings
Rate My Sound feature to see patient satisfaction rating of fine-tuning

Live Assistance FAQ

ReSound Assist Live Assistance may not be suitable for all patients, so it’s important to evaluate patients prior to offering them this additional service.

Candidacy Checklist:

Patient has consented to ReSound Assist in the ReSound Smart Fit software. Some alternatives to gaining consent in-person can be found in Question 2.
Has ReSound LiNX Quattro, ReSound ENZO Q, ReSound LiNX 3D or ReSound ENZO 3D wireless hearing aids.
Highly recommended to have access to a strong Wi-Fi connection or have an unlimited data plan.
A compatible Apple® device:
- iPhone® model from iPhone 5s or newer and running iOS v12.0 or newer
- iPad mini 2, iPad Air, iPad Pro and iPad 5th generation or newer
The ability to pair their hearing aids to their smart device and download the ReSound Smart 3D app.

To utilize ReSound Assist, the patient must complete a one-time consent form before becoming eligible to receive Remote Fine-tuning and Live Assistance services. There are a few ways to get the required consent for the use of ReSound Assist.

To find the consent form within ReSound Smart Fit select Menu > Patient consent > Start consent.

In-office consent: Walk through the consent form at the initial fitting appointment. A copy of the consent can be emailed or printed for the patient once the process is complete.
Email consent: You can review the ReSound Assist patient consent form with the patient over the phone. Email the patient a copy of the form and have them reply back to that email to confirm consent.
Curbside consent: A printed copy of the ReSound Assist consent form can be prepared for patients to sign in-person using curbside service.

For patients that have consented to ReSound Assist Remote Fine-tuning already, you do not need to complete a second consent for Live Assistance. Simply simulate in ReSound Smart Fit 1.6, turn the Live Assistance toggle to “ON,” and save the new settings.

It is important to ensure that each patient is set up and ready prior to the Live Assistance appointment. We recommend the following steps to ensure that the patient is set up for ReSound Assist Live Assistance:

You have confirmed consent and enabled Live Assistance toggle to ‘ON’ in ReSound Smart Fit.
Patient understands the Live Assistance process and how it works.
Patient has downloaded the latest version of the ReSound Smart 3D app.
Patient has paired their hearing aids to their compatible smart device.
Patient has granted permission in app for use of camera and microphone.
- When connecting to ReSound Smart 3D app for the first time after Live Assistance is enabled, a window will automatically appear in the app asking for permission to allow use of the camera and the microphone.

Recommended materials to share:

ReSound Assist patient brochure
ReSound Get Connected Pairing Guide
ReSound Assist Live Assistance Quick Guide

Visit the ReSound Assist Resources section to download these materials.

PC connected to the Internet.
PC camera or external camera access (webcam).
PC microphone and speakers or headset.
Completed GN Online Services (GNOS) registration and have Live Assistance enabled in GNOS by ReSound Customer Care.
- Must do this even if you already have a GNOS account enabled for Remote Fine-tuning. Once you are activated by Customer Care, Live Assistance will be visible in ReSound Smart Fit.
ReSound Smart Fit 1.6 fitting software or newer.
All real ear equipment must be unplugged prior to initiating a Live Assistance call.
Connected to a Noahlink Wireless.

Live Assistance offers you access to many features while conducting a Live Assistance remote video call. Note that nearly all features can be adjusted including DFS calibration.

Acceptance Manager
DFS Ultra II
Directionality
Directional Mix
Expansion
Impulse Noise Reduction
Noise Tracker II
Sound Shaper
Time Constraints
Wind Guard
Data Logging
Device Controls
DFS Calibration
Environmental Optimizer
Gain Adjustments
Program Changes
Phone Streaming Settings
Reconfiguration
Tools

Plug in webcam (if utilizing external camera)
Plug in Noahlink Wireless
Locate patient file
Open ReSound Smart Fit
Simulate from Smart Launcher screen or from a NOAH session
Initiate Live Assistance video call in ReSound Smart Fit
Patient accepts the call
Connect ReSound Smart Fit to patient’s hearing instruments
Adjust hearing instrument settings
Save new hearing instrument settings
Disconnect hearing instruments
End Live Assistance video call

For more detailed step-by-step instructions, the ReSound Assist Resources page to download the ReSound Assist Fitting Guide.

Remote Fine-tuning FAQ

ReSound Assist Remote Fine-tuning may not be suitable for all patients, so it’s important to evaluate patients prior to offering them this additional service.

Candidacy Checklist:

Patient has consented to ReSound Assist in the ReSound Smart Fit software. Some alternatives to gaining consent in-person can be found in Question 2.
ReSound LiNX Quattro, ReSound ENZO Q, ReSound LiNX 3D or ReSound ENZO 3D wireless hearing aids.
A compatible Apple® or AndroidTM device:
- iPhone® model from iPhone 5s or newer and running iOS v12.0 or newer
- iPad mini 2, iPad Air, iPad Pro and iPad 5th generation or newer
- Android phone running minimum OS7 or newer
The ability to pair their hearing aids to their smart device and download the ReSound Smart 3D app.
The ability to use and navigate the app to describe the issue they may be experiencing.

To find the consent form within ReSound Smart Fit select Menu > Patient consent > Start consent.

In-office consent: Walk through the consent form at the initial fitting appointment. A copy of the consent can be emailed or printed for the patient once the process is complete.
Email consent: You can review the ReSound Assist patient consent form with the patient over the phone. Email the patient a copy of the form and have them reply back to that email to confirm consent.
Curbside consent: A printed copy of the ReSound Assist consent form can be prepared for patients to sign in-person using curbside service.

You only need to complete one consent form for both Remote Fine-tuning and Live Assistance services.

We recommend the following steps to ensure that the patient is set up for ReSound Assist Remote Fine-tuning:

You have confirmed consent and enabled Remote Fine-tuning toggle to ‘ON’ in ReSound Smart Fit.
Patient understands the Remote Fine-tuning process and how it works to submit a request and download new hearing aid settings.
Patient has downloaded the latest version of the ReSound Smart 3D app.
Patient has paired their hearing aids to their compatible smart device.

Recommended materials to share:

ReSound Assist patient brochure
ReSound Get Connected Pairing Guide
ReSound Assist Remote Fine-tuning Quick Guide
App Tutorial Videos for submitting a request and downloading new settings

Visit the ReSound Assist Resources section to download these materials.

ReSound Assist Troubleshooting

Remind the patient to tap either the video or Smart 3D icon on the call screen to initiate video access.
Ensure the patient has granted permission for the app to use the microphone and camera.

If issues persist, settings can still be adjusted and saved to hearing instruments without video access if needed.

Ensure that ReSound Smart Fit is updated to version 1.6 or newer.
Ensure the patient has updated their ReSound Smart 3D app to version 1.7 or newer.
Ensure the patient’s hearing aids are paired to their smart device.

The settings will not be saved to the hearing instruments if you lose connection during the appointment.

The patient will receive a pop-up screen in the app telling them to restart their hearing aids. For a rechargeable hearing aid, it is best to do this using the push button rather than using the charger. Press and hold the push button for five seconds until the LEDs flash and hearing aids power down. Reboot the hearing aids by pressing holding the push button until the LEDs flash again.
Verify that the patient has a strong Wi-Fi or cellular signal.
Ask patient to charge their smart device.
Ask patient to charge the hearing instruments or put in fresh batteries.

Register on GN Online Services to get started

In order to offer ReSound Assist services to patients, you need to register your business with GN Online Services.

On this site, you can:

Manage user access for other hearing care professionals in your practice
Manage the locations of your business
Customize your automatic response to remote fine-tuning requests

Reminder: You will need your ReSound Account ID to register on GN Online Services.

Download the GN Online Services guide

ReSound Assist convenience and satisfaction

We surveyed hearing care professionals and users who have tried ReSound Assist remote fine-tuning for their opinions about this approach to patient care*.