Exclusive hearing care
wherever your clients are

With ReSound Assist you can send remote fine-tuning updates and support via our app. 

More support every step of the way

At home, at work or on vacation, ReSound Assist allows you to send requests from your ReSound Smart 3D app for fine-tuning, adjustments and updates – and get updated settings straight from your hearing care professional.

What ReSound Assist users think

Those who have already tried ReSound Assist appreciate the extra care they receive, the ease of use, and the
convenience it offers.

assist-subpage_2400x1000_what-users-think

83%

of ReSound Assist users say
——

"It’s easy to request assistance from the app"

89%

of ReSound Assist users say
——

"It's easy to apply new settings from the app"

77%

of ReSound Assist users say
——

"The new settings improved my hearing experience"


Here's how it works


The initial fit will always take place in your clinic, but you can decide to activate ReSound Assist for the clients that will benefit most. By offering remote fine-tunings right from your ReSound Smart Fit software, you can provide support at the most convenient time for you – and your clients can receive it, wherever they are.


  1. Your client requests assistance via ReSound Smart 3D App

  2. You receive the request via ReSound Smart Fit software

  3. You send updated settings and/or messages 

  4. Your client receives updated settings or messages, and downloads settings wirelessly to hearing aids

  5. User rates new settings via the Rate My Sound feature of the ReSound Smart 3D app.

Learn more about ReSound Smart Fit

Everything you need for fine-tuning

With every client request, you receive:

  • Detailed diagnostic questionnaire
  • Optional message with additional information
  • Automatic record of your client’s hearing aid settings

What do HCPs think about ReSound Assist?

  • 94% believe that ReSound Assist allows them to deliver their clients a better hearing experience

  • 87% believe ReSound Assist enables them to deliver the best fit within a shorter time frame

  • 81% ReSound Assist reduces the amount of necessary in-office appointments

  • 100% said they would recommend using ReSound Assist to others




*External interviews with 31 Hearing Care Practitioners in 11 countries who have used ReSound Assist 10 or more times.



What are ReSound Assist users saying?

  • 83% agree that it was easy to request assistance from my hearing care professional from the app

  • 89% said that it was easy to apply the new settings I received from the app

  • 77% said the new settings improved their hearing experience

  • 89% said that they would recommend this service to others
*In-app survey with 70 ReSound Assist users in the U.S. and the Netherlands.

ReSound Assist case studies

Download the ReSound Assist case studies:

Stay safe and secure

ReSound Assist is built on one of the most trusted cloud platforms, Microsoft Azure, so you can rest assured that your clients' information is always kept private and secure.
remote help for hearing aids